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PREVIOUS:improving services for customer support. In response to the flood of questions after the crash, Indiluck Casino made improving its customer service a top priority. In order to provide faster resolutions, they increased the size of their support staff and added new channels of communication, like live chat. Also, they instituted frequent updates on system status & maintenance plans to notify players ahead of time of any possible disruptions. promoting openness and establishing credibility. These actions were taken in an effort to increase openness and trust among users impacted by the crash.NEXT:The casino's customer service departments were overloaded with inquiries, which resulted in longer wait times for help. In addition to highlighting the scope of the problem, this spike in demand also demonstrated how crucial it is to have strong customer support systems in place during emergencies. Also, the crash had a big impact on Indiluck's standing in the cutthroat online gaming industry. In the gambling industry, player confidence is crucial, and events such as these can quickly undermine it.
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